Refund Policy

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Every video costs us money the moment the AI model runs it, so the refund window is short — but inside that window the rule is simple. Failed videos are a separate matter: their credits come back automatically, with nothing to ask for (Section 5).

1. When a Purchase Qualifies

A purchase qualifies for a refund when both of these are true:

• you ask within 7 days of the payment; and
• you have used less than 50% of the credits that payment added to your account.

This applies to one-time credit packs and subscription payments alike. The first subscription payment and each renewal count as separate purchases, each with its own 7-day window.

2. What You Get Back

We refund the price of the credits you have not used. The credits from the refunded purchase are removed from your balance; credits already spent on completed videos are not refunded. If a subscription payment is refunded, the subscription is cancelled at the same time.

3. What Is Not Refundable

• Requests made more than 7 days after the payment, or after 50% or more of its credits have been used.
• Credits spent on completed videos, whatever the result looks like. AI video varies from run to run, and a result you don't like is not a failed video.
• Credits we add to your account without a payment, for example as a goodwill gesture from support. They have no cash value. (We don't offer free credits, sign-up bonuses, or check-in rewards.)
• Purchases on an account suspended or closed for breaking our Terms of Service or Acceptable Use Policy.
• Purchases for which you have already opened a chargeback or payment dispute (see Section 6).

4. Subscriptions and Cancellation

You can cancel a subscription at any time in Settings → Billing. Cancelling stops future charges, and you keep your plan until the end of the period you have paid for. Cancelling does not by itself refund the current period — only a request that meets Section 1 does. To avoid an unwanted renewal, cancel before the renewal date shown in your billing settings.

Deleting your account cancels any active subscription immediately, not at the end of the period. The rest of the current period and any remaining credits end with the account and are not refunded automatically, so if a purchase qualifies under Section 1, request the refund before you delete your account. If you are still charged after deleting your account, email us and we will cancel the subscription.

5. Failed Videos

If a video fails, is cancelled, gets stuck, or does not pass our final content check, the credits it used go back to your balance automatically. You don't need to ask, and no money changes hands. Most credits come back within minutes; a stuck video is closed out by our system automatically, which can take a few hours. If the credits for a failed video haven't come back within 24 hours, email us with the approximate time of the attempt.

Photos or clips that fail our automated check before generation are rejected without using any credits.

6. Chargebacks

If something has gone wrong with a payment, contact us before disputing it with your bank or card issuer — we can usually fix it faster. Opening a chargeback on a purchase you have used, or while we are reviewing your refund request, may lead to the account being suspended until the dispute is resolved.

7. How to Request a Refund

Use the refund application page, which opens an email with these points already laid out, or email support@angrydance.video yourself from the address on your account, with:

• the email address of your account;
• what you bought (a credit pack or a subscription) and the date and amount of the payment;
• the receipt or invoice number from your Stripe receipt, if you have it;
• the reason for your request.

We reply within 2–3 business days. Approved refunds go back to the original payment method within 5–7 business days; your bank or card issuer may take a few more days to show it.

8. Changes to This Policy

We may update this policy from time to time. The date at the top shows the latest revision. Changes apply to purchases made after they are posted.

9. Contact

Questions about a purchase or this policy: support@angrydance.video.